Eesti Energia Group employs around 5,000 people, making it one of Estonia’s largest employers. One of the organisation’s strategic priorities is the continuous development of its people and the strengthening of leadership capability at all levels.
Eesti Energia is a long-term partner of Aeternum. Through joint training programmes and development initiatives, we have supported leaders and teams in building greater awareness, openness and collaboration.
Training Themes
- “Mastering Difficult Situations”
- “Collaboration and Assertiveness: Building Trust in Customer Communication”
Objective
To strengthen self-leadership and collaboration skills — enabling employees to better understand themselves and others, prevent unnecessary conflict and find constructive solutions that create value both within teams and in customer relationships.
Outcomes
- Participants apply a supportive mindset and effective communication techniques more consciously.
- Employees prevent difficult interactions more effectively and handle challenging situations with confidence and professionalism.
- Self-leadership and emotional regulation skills have improved noticeably.
- Teams demonstrate greater willingness to collaborate and a deeper understanding of individual differences.
- Awareness of how communication influences team dynamics and customer experience has increased.
- Participants gained practical tools and assertiveness techniques for maintaining trust-based relationships, even in high-pressure situations.
Tools and Methods Used
- 1-day communication workshop
- 3-day communication and emotional regulation training
- Practical exercises, roleplays and simulations