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Finance and Insurance

ERGO Insurance’s Team Development Journey

ERGO Insurance is one of Estonia’s leading insurance providers, part of the international ERGO Group and the world’s largest reinsurance group, Munich Re. ERGO places strong emphasis on reliability, customer-centricity and long-term relationships built on trust.

ERGO is a long-standing partner of Aeternum. Together, we have supported the development of leaders, sales teams and customer service units with the shared aim of strengthening professional capability, deepening internal collaboration and building a more unified organisational culture.

Training Themes

  • “Leading Impactful Development Conversations”
  • “Motivational Sales at ERGO”
  • “Mastering Difficult Situations”
  • “How to Deliver Effective Video Consultations”
  • “Stronger Collaboration Across Our Team”
  • “Masterclass in Difficult Conversations”

Objective

To support ERGO employees in building more intentional communication, elevating customer experience and strengthening team cohesion across the organisation.

Outcomes

  • Participants gained the skills to conduct effective development conversations and give constructive feedback.
  • Confidence increased when handling challenging communication scenarios.
  • Motivation and awareness of personal contribution in sales and teamwork grew significantly.
  • Employees developed a clearer and more structured understanding of value-based thinking in customer work.
  • Leaders and employees strengthened open, trusting communication.
  • Collaboration within teams became more purposeful and results-focused.

Tools and Methods Used

  • 1-day leadership and sales trainings with roundtable discussions
  • 3 dedicated training groups for leaders and specialists
  • 1-day video consulting and collaboration workshop
  • Group discussions, case studies, roleplays and practical exercises

Feedback

“I really liked your energy and vitality. You’re a great tandem — you deliver messages clearly and highlight what truly matters.”

“The training day was energising, interesting and boosted motivation. Many existing ideas became clearer, and I learned which aspects of sales deserve real attention. I also gained new tools to use in daily work. Thank you for a great day!”

“What I appreciated most was that everything we covered applies both at work and in personal life. It wasn’t just theory — the trainer brought in real examples and showed exactly how to use the skills in everyday situations. The trainer was warm and engaging, not reading dry theory. I also loved that the materials were visual rather than a heavy binder — the summary graphic is something every office should have.”

“The training was very well structured and extremely motivating. It made me reflect on things I’d never really considered before, even though I should have.”

“The training gave me a whole new sense of energy.”

“A highly substantial, thorough and interesting training. The trainer was delightful — always positive and warm. There was so much to take away for both sales and life.”

“A very practical and valuable training. The examples really helped. It gave me a lot of energy! I’m looking forward to the next one.”

“The person who visualised the entire day was so talented. I absolutely loved the final visual summary. The person who visualised the entire day was so talented. I absolutely loved the final visual summary. In a digital era you expect such things only online, but this analogue version was brilliant.”

“The trainer was professional, genuine, empathetic, responsive to the group’s needs and incredibly trustworthy — I have never encountered such a warm and considerate trainer before. The session exceeded expectations: the day was full of new information, yet never once felt tiring. I especially appreciated that this wasn’t a ‘typical sales training’, but a far more human and relatable approach.”

“I really liked your energy and vitality. You’re a great tandem — you deliver messages clearly and highlight what truly matters.”

“The training day was energising, interesting and boosted motivation. Many existing ideas became clearer, and I learned which aspects of sales deserve real attention. I also gained new tools to use in daily work. Thank you for a great day!”

“What I appreciated most was that everything we covered applies both at work and in personal life. It wasn’t just theory — the trainer brought in real examples and showed exactly how to use the skills in everyday situations. The trainer was warm and engaging, not reading dry theory. I also loved that the materials were visual rather than a heavy binder — the summary graphic is something every office should have.”

“The training was very well structured and extremely motivating. It made me reflect on things I’d never really considered before, even though I should have.”

“The training gave me a whole new sense of energy.”

“A highly substantial, thorough and interesting training. The trainer was delightful — always positive and warm. There was so much to take away for both sales and life.”

“A very practical and valuable training. The examples really helped. It gave me a lot of energy! I’m looking forward to the next one.”

“The person who visualised the entire day was so talented. I absolutely loved the final visual summary. The person who visualised the entire day was so talented. I absolutely loved the final visual summary. In a digital era you expect such things only online, but this analogue version was brilliant.”

“The trainer was professional, genuine, empathetic, responsive to the group’s needs and incredibly trustworthy — I have never encountered such a warm and considerate trainer before. The session exceeded expectations: the day was full of new information, yet never once felt tiring. I especially appreciated that this wasn’t a ‘typical sales training’, but a far more human and relatable approach.”

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