Utilitas is Estonia’s leading producer of renewable heat and electricity, as well as a major provider of district heating and cooling solutions nationwide. The organisation values sustainability, innovation, user-centred service and long-term competitiveness.
Aeternum’s collaboration with Utilitas has focused on strengthening leadership and service culture across the organisation, supporting people-centred and values-led development. The work has centred around leaders’ self-awareness, collaboration, and a customer-focused mindset — elements that have helped shape Utilitas into a modern, forward-thinking and caring organisation.
Training Themes
- “The Manager as a Leader”
- “The Art of Collaborative Conversations”
- “Values as the Backbone of Organisational Culture”
- “How to Influence Customers Persuasively?”
- “The Service Professional as the Company’s Business Card”
- “21st-Century Leadership Competencies Development Programme”
Objective
To enhance leadership and service quality by developing a unified leadership culture across the organisation.
Outcomes
- Participants understand the impact of values-based leadership and collaboration on organisational results.
- They are able to conduct effective development conversations and give constructive feedback.
- Töötajad arvestavad Teams are more aware of generational differences and support each other’s growth.
põlvkondade eripäradega ja toetavad meeskondade arengut. - Participants use their strengths more intentionally and understand the influence of the leadership role.
- Teams stay focused on shared goals and move towards them consistently.
- Newly acquired skills are being consciously applied to strengthen the leadership culture.
- Employees value learning and actively apply new tools in their daily work.
Tools and Methods Used
- Leadership development days
- Values workshop
- Collaborative conversation training
- Customer communication training
- 21st-century leadership competencies development programme
- One-to-one coaching for leaders