{"id":8824,"date":"2025-12-18T08:28:15","date_gmt":"2025-12-18T08:28:15","guid":{"rendered":"https:\/\/www.aeternum.ee\/customer-stories\/developing-conscious-leadership-at-utilitas\/"},"modified":"2026-01-20T11:12:18","modified_gmt":"2026-01-20T11:12:18","slug":"developing-conscious-leadership-at-utilitas","status":"publish","type":"customer-stories","link":"https:\/\/www.aeternum.ee\/en\/customer-stories\/developing-conscious-leadership-at-utilitas\/","title":{"rendered":"Developing Conscious Leadership at Utilitas"},"content":{"rendered":"\n<p>Utilitas is Estonia\u2019s leading producer of renewable heat and electricity, as well as a major provider of district heating and cooling solutions nationwide. The organisation values sustainability, innovation, user-centred service and long-term competitiveness.<\/p>\n\n<p>Aeternum\u2019s collaboration with Utilitas has focused on strengthening leadership and service culture across the organisation, supporting people-centred and values-led development. The work has centred around leaders\u2019 self-awareness, collaboration, and a customer-focused mindset \u2014 elements that have helped shape Utilitas into a modern, forward-thinking and caring organisation.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Training Themes<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>\u201cThe Manager as a Leader\u201d<\/li>\n\n\n\n<li>\u201cThe Art of Collaborative Conversations\u201d<\/li>\n\n\n\n<li>\u201cValues as the Backbone of Organisational Culture\u201d<\/li>\n\n\n\n<li>\u201cHow to Influence Customers Persuasively?\u201d<\/li>\n\n\n\n<li>\u201cThe Service Professional as the Company\u2019s Business Card\u201d<\/li>\n\n\n\n<li>\u201c21st-Century Leadership Competencies Development Programme\u201d<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Objective<\/strong><\/h2>\n\n<p>To enhance leadership and service quality by developing a unified leadership culture across the organisation.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Outcomes<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Participants understand the impact of values-based leadership and collaboration on organisational results.<\/li>\n\n\n\n<li>They are able to conduct effective development conversations and give constructive feedback.<\/li>\n\n\n\n<li>T\u00f6\u00f6tajad arvestavad Teams are more aware of generational differences and support each other&#8217;s growth.<br\/>p\u00f5lvkondade erip\u00e4radega ja toetavad meeskondade arengut.<\/li>\n\n\n\n<li>Participants use their strengths more intentionally and understand the influence of the leadership role.<\/li>\n\n\n\n<li>Teams stay focused on shared goals and move towards them consistently.<\/li>\n\n\n\n<li>Newly acquired skills are being consciously applied to strengthen the leadership culture.<\/li>\n\n\n\n<li>Employees value learning and actively apply new tools in their daily work.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Tools and Methods Used<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Leadership development days<\/li>\n\n\n\n<li>Values workshop<\/li>\n\n\n\n<li>Collaborative conversation training<\/li>\n\n\n\n<li>Customer communication training<\/li>\n\n\n\n<li>21st-century leadership competencies development programme<\/li>\n\n\n\n<li>One-to-one coaching for leaders<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Utilitas is Estonia\u2019s leading producer of renewable heat and electricity, as well as a major provider of district heating and cooling solutions nationwide. The organisation values sustainability, innovation, user-centred service and long-term competitiveness. Aeternum\u2019s collaboration with Utilitas has focused on strengthening leadership and service culture across the organisation, supporting people-centred and values-led development. The work [&hellip;]<\/p>\n","protected":false},"featured_media":8825,"template":"","field":[470],"class_list":["post-8824","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/customer-stories\/8824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/types\/customer-stories"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/media\/8825"}],"wp:attachment":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/media?parent=8824"}],"wp:term":[{"taxonomy":"field","embeddable":true,"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/field?post=8824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}