{"id":8822,"date":"2025-12-18T08:25:31","date_gmt":"2025-12-18T08:25:31","guid":{"rendered":"https:\/\/www.aeternum.ee\/customer-stories\/elisa-eestis-business-sales-teams-a-journey-toward-confident-and-high-performing-sales\/"},"modified":"2026-01-20T11:13:01","modified_gmt":"2026-01-20T11:13:01","slug":"elisa-eestis-business-sales-teams-a-journey-toward-confident-and-high-performing-sales","status":"publish","type":"customer-stories","link":"https:\/\/www.aeternum.ee\/en\/customer-stories\/elisa-eestis-business-sales-teams-a-journey-toward-confident-and-high-performing-sales\/","title":{"rendered":"Elisa Eesti\u2019s Business Sales Teams: A Journey Toward Confident and High-Performing Sales"},"content":{"rendered":"\n<p>Elisa Eesti is one of Estonia\u2019s leading digital service providers, offering a wide range of communication, entertainment and digital solutions for both private and business customers. The company places strong emphasis on customer experience, accountability, achieving results and continuous development \u2014 in both technology and people.<\/p>\n\n<p>Aeternum\u2019s partnership with Elisa focuses on developing sales teams and fostering a conscious communication culture. Together, we work on building value-driven, trust-based customer relationships that make sales feel natural, confident and effective.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Training Themes<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>\u201cHow to Achieve More Effective Sales and Long-Term Customer Relationships?\u201d<\/li>\n\n\n\n<li>\u201cHow Can Leaders Support Their Sales Teams?\u201d<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Objective<\/strong><\/h2>\n\n<p>To strengthen the professionalism and proactivity of sales teams and to develop team leaders\u2019 management skills in order to drive growth within the business customer division.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>Outcomes<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Participants understand how to build a customer-centred, value-driven sales process.<\/li>\n\n\n\n<li>They know how to manage client relationships consciously and purposefully.<\/li>\n\n\n\n<li>Teams apply proactive sales behaviour in their day-to-day work.<\/li>\n\n\n\n<li>Participants adapt their sales approach to suit different customers and situations.<\/li>\n\n\n\n<li>Leaders support their teams more intentionally and actively develop a collaborative culture.<\/li>\n\n\n\n<li>Teams maintain clear focus on shared and agreed-upon goals.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\"><strong>Tools and Methods Used<\/strong><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Leadership roundtables for planning development activities<\/li>\n\n\n\n<li>Sales audit based on interviews, call analyses and observations<\/li>\n\n\n\n<li>2+1-day sales training with practical assignments<\/li>\n\n\n\n<li>Group coaching (co-vision) for team leaders<\/li>\n\n\n\n<li>Final analysis and summary session with leadership<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Elisa Eesti is one of Estonia\u2019s leading digital service providers, offering a wide range of communication, entertainment and digital solutions for both private and business customers. The company places strong emphasis on customer experience, accountability, achieving results and continuous development \u2014 in both technology and people. Aeternum\u2019s partnership with Elisa focuses on developing sales teams [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","field":[471],"class_list":["post-8822","customer-stories","type-customer-stories","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/customer-stories\/8822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/types\/customer-stories"}],"wp:attachment":[{"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/media?parent=8822"}],"wp:term":[{"taxonomy":"field","embeddable":true,"href":"https:\/\/www.aeternum.ee\/en\/wp-json\/wp\/v2\/field?post=8822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}